Privacy Policy

Information we collect

When you request an estimate, book a service, or otherwise contact Fresh Start Home Cleaning, we collect the contact information you provide, such as your name, mailing address, email address, and mobile phone number. We use this information to provide cleaning-related services and to communicate with you about your estimates, appointments, and account with us.

SMS / text messaging

If you opt in to receive SMS text messages from Fresh Start Home Cleaning, we use your mobile phone number to send messages related to cleaning-service inquiries, estimates, scheduling, appointment reminders, service updates, follow-up messages, invoice notifications, review requests, and customer support.

Mobile phone numbers and SMS opt-in consent are not sold, rented, shared, or disclosed to third parties or affiliates for marketing or promotional purposes.

• Message frequency varies depending on your interactions with us and your scheduled services.
• Message and data rates may apply.
• Reply STOP at any time to unsubscribe from SMS messages.
• Reply HELP for assistance.

How we use your information

We use the information you provide to prepare and send estimates, schedule and manage appointments, process payments, follow up on completed jobs, and respond to your questions. We do not use your information for any purpose unrelated to providing cleaning services and communicating with you about them.

How we store and protect your information

Your information is stored in our secure, access-controlled business systems. Access is limited to Fresh Start Home Cleaning personnel who need it to provide your service. We do not store payment card details ourselves; payments are processed through third-party payment processors.

Sharing your information

We do not sell, rent, or share your contact information, including your mobile phone number or SMS consent status, with third parties or affiliates for their own marketing or promotional purposes. We may share information with service providers who help us operate our business (for example, scheduling or payment processing tools), solely to help deliver services to you.

Contact us

If you have questions about this Privacy Policy or how your information is handled, call or text Angela at 850-900-8806.